Welcome to Auraroc (āwe,ā āus,ā or āourā). This Payment Policy outlines the terms governing transactions on our cross-border e-commerce platform. By placing an order, you agree to comply with the terms below.
1. Accepted Payment Methods
We accept the following payment options for international transactions:
Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
Digital Wallets: PayPal, Apple Pay, Google Pay.
Bank Transfers: Available for bulk or custom orders (contact support for details).
Note: Payment options may vary by country. Check your cart page for available methods.
2. Currency Options
Displayed Prices: Product prices are shown in USD. You may toggle to your local currency for estimates.
Conversion Fees: Final charges are processed in USD. Your bank may apply exchange rates or conversion feesāwe are not responsible for these costs.
Dynamic Pricing: Prices may fluctuate due to exchange rate changes. The final amount charged is based on the rate at payment processing.
3. Payment Security
Encryption: All transactions are secured via SSL/TLS encryption and PCI DSS compliance.
Fraud Prevention: We reserve the right to verify transactions via CVV checks, address validation, or request additional ID documentation.
Third-Party Processors: Payments are processed through trusted partners (e.g., Stripe, PayPal). We do not store your full card details.
4. Taxes, Duties, & Customs
Sales Tax: Prices exclude import taxes, VAT, GST, or duties applicable in your country.
Customer Responsibility: You are responsible for paying all customs fees. Check your local regulations before ordering.
Duty Estimates: All orders are exclusive of the estimated duty deposit at checkout
5. Order Confirmation & Processing
Confirmation: Orders are confirmed via email once payment is authorized.
Processing Time: Allow 1ā3 business days for payment verification before shipment.
Failed Payments: If payment fails, we will notify you to update your method. Orders are canceled after 72 hours of failed attempts.
6. Refunds & Cancellations
Cancellations: Request within 24 hours of purchase (before shipment).
Refunds: Refunds are issued in the original payment currency, minus transaction fees.
Cross-Border Fees: Currency conversion losses or bank fees are non-refundable.
Returns: Follow our [Return Policy] for instructions.
7. Disputes & Chargebacks
Resolution: Contact us atĀ custom@auraroc.comĀ before filing a chargeback. Unjustified chargebacks may result in account suspension.
Documentation: We reserve the right to submit transaction records to contest invalid disputes.
8. Compliance
We adhere to international trade laws, including:
GDPR (EU): Transparent data handling for EU customers.
CCPA (California): No sale of personal payment data.
Anti-Fraud Laws: Monitoring for suspicious activity.
Updates to This Policy
We may revise this policy to reflect changes in regulations or services. Significant updates will be notified via email or website banners.
Aurarocā Empowering Global Commerce with Secure, Transparent Transactions.